服務承諾 服務承諾

抱 負
確保市民安居樂業
維護澳門長治久安
司法警察局
報案及緊急行動中心
Polícia Judiciária
Núcleo de Denúncias e Intervenção
Judiciary Police
Case Reporting and Emergency Operation Centre
24小時罪案舉報熱線 Linha aberta de 24 horas:
使 命
維護法紀
除暴安良
預防犯罪
調查犯罪
協助司法當局
信 念
廉潔奉公 高效執法
警民合力 長治久安
993
地址 Morada: 澳門友誼大馬路823號司法警察局大樓
路氹蓮花路司法警察局路氹分局大樓
Avenida da Amizade, nº. 823, Edifício da Polícia Judiciária, Macau
Estrada Flor de Lótus, Edifício da Delegação da PJ, COTAI
傳真 Fax: 2835 6100 電郵 E-mail: [email protected]
博彩罪案調查處
Divisão de Investigação de Crimes relacionados com o Jogo
Gaming-related Crimes Division
24小時罪案舉報熱線 Linha aberta de 24 horas:
2833 0099
地址 Morada: 澳門新口岸柏嘉街414號帝景苑BL地下
Rua Cidade de Braga, Nº 414, Edifício Vista Magnífica Court, R/C BL, Macau
傳真 Fax: 2833 0030 電郵 E-mail: [email protected]
Visão
Assegurar o bem-estar da população, e um
ambiente de segurança permanente em Macau
Missão
Defender a legalidade e disciplina, combatendo a
criminalidade e permitindo aos cidadãos de terem uma
vida tranquila
Prevenir e investigar a criminalidade, coadjuvar as
autoridades judiciárias
Valores
Criar uma equipa executora da lei, honrada, incorrupta e
eficiente
Manter estreita cooperação para construir uma cidade de
segurança permanente
警民關係研究組
電話 Telefone:
Grupo de Estudo das Relações entre a Polícia e a População
Police-Community Relations Research Group
8800 1111
地址 Morada: 澳門友誼大馬路823號司法警察局大樓11樓
Avenida da Amizade, nº. 823, Edifício da Polícia Judiciária, 11º andar, Macau
傳真 Fax: 8800 1991 電郵 E-mail: [email protected]
接待及投訴中心
電話 Telefone:
Núcleo de Atendimento e Reclamações
Reception and Complaints Centre
8800 1999
地址 Morada: 澳門友誼大馬路823號司法警察局大樓地下
Avenida da Amizade, nº. 823, Edifício da Polícia Judiciária, R/C, Macau
傳真 Fax: 8800 1555 電郵 E-mail: [email protected]
Vision
Mission
Values
To ensure citizen’s life and work in peace and
contentment
To maintain long-term peace and stability of Macao
To uphold law and order
To prevent and investigate crimes and assist the judicial
authorities
行政輔助中心
電話 Telefone:
Núcleo de Apoio Administrativo
Administrative Centre
8800 1367
地址 Morada: 澳門友誼大馬路823號司法警察局大樓地下
Avenida da Amizade, nº. 823, Edifício da Polícia Judiciária, R/C, Macau
傳真 Fax: 2831 2780
To establish a respectable, incorruptible and efficient law
enforcement team
To maintain long-term peace and stability through
police-public cooperation
司法警察局
YouTube頻道
www.pj.gov.mo
司法警察局
微信官方帳號
WeChat ID: PJMacaocn
10/2016
服務承諾
Carta de Qualidade
Performance Pledge
P
Performance Pledge
Service
Crime Reporting
Pledge
Reporting in person: a Complaint Notification will be
issued immediately
Location
1. Headquarters – Case Reporting and Emergency Operation Centre
2. COTAI Sub-bureau - Case Reporting and Emergency Operation
Centre
3. Duty Room of the Gaming-related Crimes Division
Pledge
A Certificate of Case Reporting Record will be issued
within 10 working days
Information
The complainant or parties concerned can apply for a Certificate of
Case Reporting Record after reporting his case and giving statement
at our police station. The Certificate will be issued within 10 working
days after the submission of all the required documents
Required
documents
1. A completed application form
2. Applicant’s ID (original and copy)
3. Insurance policy (if the applicant is seeking compensation from
his insurance company)
4. If an authorised agent is applying on behalf of his company, he
needs to submit:
- company’s authorisation letter with company stamp
- ID copy of the donor of the power
Notes:
Application form can be obtained on our website or at our police
station. Applicant is required to fill in an application form, state the
reason of the application and return the application form with
signature
If the applicant does not have items 2-4 with him at the time of the
application, he can submit them at a later date, either in person,
by post or by someone on his behalf. If the applicant intends to
submit the documents by post, please address it to the
Administrative Centre, Judiciary Police Building, No. 823 Avenida
da Amizade, Macao
Stamp duty
Based on the method of calculation as stipulated in the General Stamp Duty
Payment Table Subparagraph 12:
MOP$5/ page * actual number of pages + MOP$10
Location
During office hours:
1. Headquarters’ Administrative Centre
2. COTAI Sub-bureau’s Case Reporting and Emergency Operation Centre
Outside office hours:
1. Headquarters’ Case Reporting and Emergency Operation Centre
2. COTAI Sub-bureau’s Case Reporting and Emergency Operation Centre
Telephone
8800 1367
As private and confidential details of a criminal case is printed on the Certificate of
Case Reporting Record, applicants/concerned parties or authorised individuals should
safeguard the documents well
Performance Pledge
Service
Crime Reporting
Pledge
Making an enquiry concerning the investigation
progress of one’s own case (whether it is under
investigation/in the hands of the Public Prosecutions
Office)
A reply will be given within 2 working days upon receipt
of an application
Information
Please note that only the victim, victim’s guardian or authorised
agent can enquire about his/her case
Applicant must fill in an application form at the Reception and
Complaints Centre
A reply will be given within 2 working days which states if the case
is under investigation or in the hands of the Public Prosecutions
Office, but not the case details or the course of it
Required
documents
Location
Telephone
Service
Pledge
Telephone
1. Applicant’s ID (to verify the identify of the applicant)
2. An authorisation letter is required if an agent intends to put in an
application on behalf of the applicant
Receptions and Complaints Centre
8800 1999
Application for organising civic education
activities
A preliminary reply will be given within 2 working days
upon receipt of an application
8800 1111
Should you wish to leave comment or make a complaint, or provide crime
information, you can contact the Reception and Complaints Centre;
For enquiry or suggestion, please contact the Police-Community Relations Research
Group;
The Reception and Complaints Centre and the Police-Community Relations
Research Group will keep your information confidential, and deliver it directly to the
Director of the Judiciary Police on the same day of acknowledgement (As stipulated
by the Criminal Proceedings Code and the Administrative Procedures Code). An
initial reply will be given within 10 working days.