João Felipe Abreu Polippo CONTACT Ipê Rosa 278 E-mail: [email protected] (51)999022064 Phone: WORK EXPERIENCE ALO KIDS Nov 2018 — Ago 2019 Storage Handled calls per to address customer inquiries and concerns. Increased customer satisfaction by resolving issues. Drove operational improvements which resulted in savings and improved profit margins. Samsung Support Nov 2017 — Jun 2018 Attendance Maintained excellent attendance record, consistently arriving to work on time. Monitored social media and online sources for industry trends. Managed quality assurance program, including on-site evaluations, internal audits and customer surveys. CAE-POA Jun 2015 — Jun 2017 Attendance Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. Managed quality assurance program, including on-site evaluations, internal audits and customer surveys. Monitored social media and online sources for industry trends. Maintained excellent attendance record, consistently arriving to work on time. QUALIFICATIONS Cataloging and shelving Automatic dialogue replacement Cataloging Order processing Information cataloging EDUCATION High School Jan 2012 — Dez 2015 Santa Tereza de Jesus INTERESTS Home Office REFERENCES Experienced in Remote Work with over 1 years of experience in Technology . Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. João Felipe Abreu Polippo 1
